Purpose
Know Your Customer (KYC) and anti-money-laundering controls help regulated financial institutions verify identity, assess risks and meet legal requirements.
Verification documents
Depending on the product and applicable rules, verification may involve officially valid documents, PAN and other information. Never upload documents to an unverified website.
Customer due diligence
Institutions may perform identification, screening, ongoing monitoring and enhanced checks based on risk and applicable law.
Fraud prevention
Never disclose passwords, PINs or OTPs. Verify the lender and its official channels before sending personal information.
Policy status
This is an educational overview, not a board-approved KYC/PMLA policy. A regulated entity must publish its own approved policy and operating procedures.
Purpose of customer identification
Know Your Customer controls support identity verification, prevention of financial crime and compliance with applicable RBI directions and Indian law.
Customer due diligence
Depending on the product and risk classification, checks may include identity, address, beneficial ownership, occupation, source of funds and other legally required details.
Accepted verification methods
Use only methods authorized by applicable law and RBI directions. Availability of Aadhaar-based, video, digital or physical verification depends on the regulated entity and applicable permissions.
Risk-based review
Additional checks may be required for higher-risk relationships, unusual activity, changes in customer details or regulatory triggers.
Records and confidentiality
Customer records must be handled securely, retained for legally required periods and disclosed only when authorized or legally required.
Suspicious activity controls
Appropriate monitoring, internal escalation and reporting processes should be maintained in accordance with applicable anti-money-laundering obligations.
Customer assistance
For identity-verification concerns, contact the company using the published grievance channel. Never disclose an OTP to an unsolicited caller.
Publication note: This is explanatory website content. The company should approve its formal policy and operational commitments before relying on this page as an official policy.