Grievance Cell
Grievance Contact: Kapil Mehndiratta
Email: kapil.mehndiratta@yahoo.com
anrfinleaseprivatelimited@gmail.com
Additional email: anrfinleaseprivatelimited@gmail.com
Address: 427, Jheel Khurenja Scooter Market, Delhi, New Delhi 110051
Step 1: Describe the issue
Send a clear summary to kapil.mehndiratta@yahoo.com and include dates, reference numbers and a safe contact method.
Step 2: Keep records
Keep copies of emails, documents and responses. Do not share OTPs, PINs or passwords.
Step 3: Escalation
For a complaint involving a particular regulated lender, follow that lender’s published grievance procedure and the applicable RBI escalation process.
Contact details pending
The company’s formally designated grievance officer, escalation contacts and response timelines were not provided. These must be confirmed and published before this page is treated as the official grievance mechanism.
Grievance contact
Contact person: Kapil Mehndiratta. Email: kapil.mehndiratta@yahoo.com. Address: 427, Jheel Khurenja Scooter Market, Delhi, New Delhi 110051.
How to submit a complaint
Explain the issue, include relevant dates, application or account references where safe, and state the resolution requested. Do not include passwords or OTPs.
Acknowledgement and tracking
Keep a copy of the sent email and supporting documents. Request an acknowledgement and reference number for further correspondence.
Review process
Complaints should be assessed against relevant records, applicable policies and contractual documents. Additional verification may be requested where needed.
Escalation
If the complaint is not resolved satisfactorily, use the escalation mechanism prescribed by the applicable RBI framework, subject to eligibility and jurisdiction.
Data protection
Share only information necessary for investigation. Sensitive records should be sent through secure, authorized channels.
Accessibility
If you need assistance describing your issue, email the grievance contact with a brief explanation and a safe way to respond.
Publication note: This is explanatory website content. The company should approve its formal policy and operational commitments before relying on this page as an official policy.