Clear communication
Borrowers should receive understandable information about products, rates, fees, repayment obligations and key risks.
Application and appraisal
Applications and credit decisions should follow the lender’s documented process and applicable regulatory requirements.
Terms and disclosure
Material terms, charges, repayment schedules and changes should be communicated as required by law and contract.
Collections and conduct
Recovery practices must comply with applicable law and should avoid harassment or misleading communication.
Complaints
Customers should have a clear process to submit grievances and receive responses.
Status of this page
This page is an informational outline, not a substitute for a formally approved lender-specific Fair Practices Code.
Fair and transparent communication
Borrowers should receive clear information about loan purpose, eligibility, material fees, interest computation, repayment schedule and significant contractual conditions.
Application and assessment
Applications should be assessed through documented criteria, with communication about documentation requirements and applicable decision processes.
Sanction and key disclosures
Sanction terms and required disclosures should be supplied in an understandable form before acceptance, subject to the applicable RBI framework.
Interest and charges
Interest rates and charges must be communicated clearly. Any change should follow contractual provisions and applicable regulatory requirements.
Collections and borrower dignity
Recovery communications should be respectful and lawful. Harassment, threats and improper disclosure of borrower information are not acceptable.
Customer grievances
Customers can raise concerns through the grievance contact published on this website and should retain reference details for follow-up.
Review and governance
The company should maintain an approved fair-practices policy and periodically review implementation against the applicable RBI directions.
Publication note: This is explanatory website content. The company should approve its formal policy and operational commitments before relying on this page as an official policy.